2017-18 Program Year Results

Complete 2017-18 program year report

Key outcomes for customers

  • 96.4% of customers learned a new computer skill, completed a computer-essential task or became more marketable for employment
  • 72.8% of customers performed the task themselves with some guidance; 27.2% were unwilling or unable to perform the task
  • 96.5% of sessions resulted in a customer solving their immediate problem
  • 96.8% of customers who wanted to learn a new skill reported that they are able to
  • 93.4% of customers who sought workforce preparation assistance reported that they received the assistance requested

Key outcomes for LVR

  • There were 50 volunteers (up from 30 in FY 2015-16)
  • Staff conducted 11 orientation and 4 inservice sessions, and placed 33 new volunteers
  • 3,273 customers were served (up from an estimated 610 in FY 2014-15)
  • There was an 18.3% increase in referrals from other agencies over the previous year
  • There were new partnerships with Spectrum, Urban League, Lifetime Assistance, Frederick Douglass Community Library and Gates Public Library

Key outcomes for community

  • Digital Literacy focused its resources on building the skills of individuals living in high poverty areas: 88.8% of customers lived in zip codes where poverty is 20% or more. Nearly 64% of customers learned and applied new computer skills
  • Digital Literacy provided customers with support in finding employment: 54.8% of customers reported that they were unemployed. With volunteer support, customers received 297 new resumes and completed 605 online job applications
  • Digital Literacy enhanced the value of critical community assets: libraries and adult education programs. Thousands of customers found individual support that would not otherwise have been available to them, deepening their connection to branch libraries throughout the city and in the Town of Gates, and finding important services provided by local school districts

Other highlights

  • Database management
    1. Created and managed a comprehensive data collection system that tracked nearly 3,300 customers over 10 sites using web-based forms and MS Excel
  • Marketing
    1. Developed highly-praised marketing collateral
    2. Launched a new Digital Literacy website whose purpose is to recruit new volunteers and support current volunteers in the field
  • Fund Development
    1. Awarded $110K from Spectrum/Charter Communications for 5 Digital Literacy sites and a new computer-equipped Learning Center
    2. Gained the equivalent of $142,892 in volunteer donated time (up from $67,703 in 2015-16)
    3. Produced program results that lead to a 50% increase in the RCSD/OACES contract
    4. Received 10 laptop computers, donated by a LVR Board member
    5. Raised over $2.5K from Digital Literacy volunteers who formed a 2017 Gold-sponsor Brain Game team
    6. Awarded $5K from Episcopal Diocese of Rochester for 20 computer tablets
  • Customers
    1. Distributed 772 free flash drives to customers  (up from 215 in FY 2015-16)
    2. Provided, for the first time, 3 laptop computers to long-term customers who demonstrated the capacity to grow their digital skills
    3. Customers came from a total of 42 zip codes: 83.9% of them lived in 14619, 14621, 14609, 14611 and 14606
  • Volunteers
    1. Supported volunteers up to 147 hours per week, 6 days per week
    2. Provided 5,014 hours of service (up from an estimated 1,756 in 2014-15)
    3. Provided on-call support to volunteers 6 days per week, including until 8:30 pm on three evenings and 4 hours on Saturdays
    4. Continually made technological improvements to better support volunteers

Results for 2016-17 program year

Digital Literacy Coordinator: Brian Kane

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