Navigator FAQs

What you need to know to volunteer


What is Digital Literacy (DL)?  DL provides one-to-one assistance to program participants seeking help learning new computer skills, resolving challenges like internet access, completing demanding online tasks like applications, and other computer-based needs.

Do I need computer experience? You need at least 3 years of experience on a PC, knowledge of Google and its apps, patience and flexibility.

What training is required? Training consists of one 2-hour in-LVR office session and one,  1/2-hour onsite orientation. This training and orientation will completely familiarize you with why we created the program, who it serves, what you do as a volunteer, and what the program’s impact is.

What kind of support will I receive?  You will have access to the program coordinator whenever you are working on a shift. In addition, DL has in-service trainings to update you on the latest best practices.

What is the time commitment? We ask for two time commitments: first, we ask that you stay with the program at least six months; second, we ask that you commit to volunteering in 3-hour shifts once per week or once every other week.

Where do people get DL services? Currently, Digital Literacy has volunteer navigators at ten (10) sites in Monroe County: Arnett and Phillis Wheatley libraries (southwest), Lincoln and Sully libraries (northeast), Lyell Branch Library (west), Frederick Douglass library (south)  in Rochester, Gates Public Library, Greece Community Education, Veterans Outreach Center and LVR’s main office.

How do people access DL services? People who want our assistance drop-in at eight of  the ten sites. Veterans Outreach Center staff schedules one-to-one sessions with veterans in coordination with Digital Literacy staff; and LVR offers select individuals assistance at its main office.

What about vacations and emergencies? Everyone takes a vacation. We ask that you tell us as soon as your vacation is scheduled. This enables us to find a substitute if possible. As for emergencies, we ask that you immediately text or call the DL program coordinator. Our relationship with community site managers is very important, and we want them to know of any changes to the schedule as quickly as we can.