This section of the website is designed primarily to help volunteer navigators as they assist customers every day. Navigators are welcome to share these resources with others in the community.

Please share your ideas about how to improve the Resources section of the website with  Brenda Zornow, Interim Digital Literacy Director 



Digital Literacy Best Practices

When working with customers

  1. Always save documents to Google Drive AND a flash drive when possible
  2. Time limit: one-hour per session. Always tell your customer about this limit
  3. Use one of two formats for resumes (see samples in folder on desktop)
  4. DO NOT use or create resumes with special formatting
  5. Record ALL usernames, email addresses and passwords
  6. Record ALL online accounts
  7. Conduct the Initial Job Assessment with the customer

For resumes

  1. Give a copy of the resume worksheet to customers to complete. Assist them when needed. Review it with them always (have a conversation)
  2. Where possible, show 10 years of continuous employment. It is the customer’s preference whether to show more
  3. Include volunteer positions under Professional Experience when there are gaps
  4. Parsers (algorithms) use a hierarchy that is based on employer preferences. That’s why it’s imperative to use key words and list career highlights and qualifications/skills at the top of the resume
  5. Write a resume around the job description
  6. Write different resumes for different jobs/industries
  7. Show on-going education and learning (this makes the resume stronger)
  8. Eliminate all spelling and factual errors

For cover letters

  1. Know your employer
  2. Write different cover letters for different kinds of jobs
  3. Tell a story
  4. Describe what you can offer a prospective employer
  5. Describe how the customer can help the employer to succeed
  6. Use the customer’s words