October Digital Literacy Newsletter
As October marks the start of Cybersecurity awareness month, let’s work together to build a safer digital world for our communities. Always remember the importance of talking to talk to customers about password security, phishing, social engineering, and software updates.
Changes to the Customer Interaction Form (CIS):
Recently we conducted a comprehensive review of all tasks on the Customer Interaction Form. This has resulted in a refined set of tasks, which will be rolled out on October 1st.
- In Section 1: Customer Information
- The Ethnicity question has been removed. and we have added a more inclusive list for the Race Categories
- The Year of Birth question will be required again but instead of manually entering the year of birth it will now be a multiple choice age bracket to chooses from.
- In Section 2: What Was Accomplished Today
- We have worked on creating a list of better outcomes/tasks that reflect the service you provide. Please see changes below.
- In Section 3: Overall Experience
- I have removed the please describe the interaction question. We have found that it is not something we need to track and makes the form longer for the volunteer/customer to complete.
- I have removed the please describe the interaction question. We have found that it is not something we need to track and makes the form longer for the volunteer/customer to complete.
Digital Literacy Classes:
Thank you to all the digital volunteers who have helped make our classes/workshops a success. We have officially scheduled over 30 workshops just this year. To find the most recent workshops visit our Basic Computer Skills Workshop page on the Literacy Rochester website. From there you can pick a location, find the class/workshop, and register to attend.
Inservice:
Our next DL Volunteer In-service is scheduled for Wednesday November 6th from 5:30pm7:00pm. Stay tuned for the RSVP & further details.
Literacy Rochester:
The LR office is open Monday-Friday from 9:am-5:oopm. Please feel free to call the office if you need any assistance 585-473-3030. You can also contact me directly at LRoe@LiteracyRochester.org
As always Thank you for dedicating your time to the Digital Literacy Program and to the community!
LITERACY ROCHESTER SOCIAL MEDIA:
If you are not already following LR on our social media platforms please check us out here.
