About Us

We’re creating digital citizens!

Read a Digital Literacy success story

Get the latest report on our achievements

Digital Literacy hours and locations


The problem

15% of Rochester households do not have computers. In Greece, it’s nearly over 10%. And, that’s just part of the problem. 60% of those who begin online job applications can’t complete them. Lack of computers in homes or easy access to the internet has serious economic and social consequences for our community. Computer skills become much harder to acquire, and access to invaluable information, good and services is severely constricted.

Without a computer, computer skills and internet access, it is very difficult to:

  • create a resume
  • write a cover letter
  • set up an email account
  • find a job
  • find a doctor
  • get a driver’s license
  • apply for Fafsa and other student loans
  • get into college
  • find a bus route
  • find “how-to” videos to maintain your apartment or home
  • find a “how-to” video to fix your car
  • find a mechanic
  • get a passport
  • find a decent restaurant
  • connect to friends and family via social media
  • make travel plans or buy an airplane ticket
  • find out when the library opens
  • find a phone number
  • The list goes on.

What we do

Digital Literacy provides a free, one-to-one, drop-in service to individuals who want to learn basic computer skills or complete computer-essential tasks. The program is staffed volunteer navigators who work at ten community sites. Navigators also distribute free flash drives to participants who need them in order to retain key documents.

Navigators are located at city libraries (Arnett, Frederick Douglass, Lincoln, Lyell, Phillis Wheatley and Sully), Gates Public Library, Greece Community Education, Veterans Outreach Center and LVR’s main office. Click for Digital Literacy hours and locations

Who we serve

  • Our participants come from 34 zipcodes in the Monroe County area
  • Over 71% of our participants live in high poverty areas

Current 2017-18 YTD results

  • 96.6% of our participants learn new computer skills, complete essential tasks, or became more marketable for employment
  • 93.5% of our participants resolve their immediate computer needs
  • Check out the latest report on our success
  • Some 3,400 participants (up from 600 three years ago)
    • Acquired new technology-related skills
    • Learned how to access key resources and information
    • Received one-to-one workforce preparation assistance
    • Resolved their technology-related issues
  • This program year, we project distributing nearly 700 free flash drives to participants, up from 630 flash drives last year. These flash drive make our participants more digital and mobile
  • This year, we project that navigators will contributed the in-kind equivalent of over $150,000 dollars in volunteer time, more than doubling the program’s actual budget

Become a navigator

  • Get your questions answered with Digital Literacy FAQs
  • Requirements: 1) three years experience on a PC, 2) knowledge of Google and its apps, 3) an ability to work at community sites with diverse participants, 4) patience and flexibility
  • For more information, email Brian Kane, Digital Literacy Coordinator

Program partners

Financial partners

Become a Digital Literacy Financial Partner today!