What is Digital Literacy? The program is a free, one-to-one, drop-in service for individuals who want to learn basic computer skills or complete computer-essential tasks. The program is staffed by computer help volunteers who work at various community sites. Computer helpers also distribute free flash drives to participants who need them in order to retain key documents.
What does a volunteer do? Computer helpers provide support at libraries and other community sites, working with customers on a drop-in basis. In a three-hour session, a computer helper might work on a one-to-one basis with 4-6 customers, teaching basic computer skills or assisting customers in completing computer-essential tasks. Those tasks might include setting up email or other accounts, accessing new information or using web-portals to apply for jobs, among other things.
Do I need computer experience? You need at least 3 years of experience on a PC, knowledge of Google and its apps, patience, and flexibility.
What training is required? Training consists of one 2-hour in-LVR office session and one, 1-hour onsite orientation. This training/orientation will completely familiarize you with why we created the program, who it serves, what you do as a computer helper, and what the program’s impact is.
What kind of support will I receive? You will have access to the program staff whenever you are working on a shift. In addition, Digital Literacy has in-service trainings quarterly to update you on the latest program updates.
What is the time commitment? We ask for two commitments:
1) Stay with the program at least six months
2) Commit to volunteering weekly or bi-weekly for a 3-hour shift
Where do people get this service? Digital Literacy has computer helpers at Arnett and Phillis Wheatley Community libraries (southwest), Lincoln and Sully libraries (northeast), Lyell (west), Frederick Douglass Community Library (south), Fairport Public Library, Gates Public Library and Literacy Rochester’s main office on South Avenue
How do people access services? People who want our assistance drop-in at any of our library sites. Literacy Rochester offers assistance to select individuals at its main office.
What about vacations and emergencies? Everyone takes a vacation. We ask that you tell us as soon as your vacation is scheduled. This enables us to coordinate with our partners. As for emergencies, we ask that you immediately text or call program staff. Our relationship with site managers is critical, and we want them to know of any changes to the schedule as quickly as we can.
- Three years of experience with a PC
- An ability to work at community sites with diverse people
- Knowledge of Google and its apps
- Patience and flexibility
- An unrestricted mobile phone and an active email account
Can’t attend an evening training? Contact the Digital Literacy Volunteer Coordinator for an alternate plan.